Intex Recreation - Sent wrong part

45 of 62 Intex Recreation reviews

I recently bought a new intex sand filter pump to upgrade from the crappy small pump that came with my 14' intex ultra frame pool.When it arrived i realized the hoses were bigger and so i looked online and found that i need part 10722c to adapt them.

I order this part fine and it came quickly enough after a week. When it arrived it was actually the wrong part and didn't fit the small hoses i had. I called up the support line and was greeted by a very rude Jen Lee. So not a great start.

I advise her of what had happened in that i had been sent the wrong part. She then proceeded to tell me that the part i had gotten was the actually the same and was just last seasons. This is most certainly not correct at all as you can see for yourself in the pics i attached. The part i paid for was all $2 more expensive than the one they gave me.

I asked to speak to a supervisor and was told they didn't have one. Then later on when asking for a refund she said she was just taking down my details and someone else would make the call.

I asked that i speak with that person and she said oh no you can't speak to them.Worse customer service experience ever.

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More Review Details

Customer service
Price Affordability
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Terrible customer service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Intex Sand Filter Pump
Review category
Plumbing fixtures
review #661723 by
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45 of 62 Intex Recreation reviews
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