Santana Ktk

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Verified Reviewer
| map-marker Gainesville, Georgia

Air mattress

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Intex Recreation - Air mattress
ID air mattress keep on deflating and its just 2 months that I bought it,this is not good at all,I go and come every 2 weeks and found my bed like that every time this is very bad and sad
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User's recommendation: No I can’t recommend it

Marcos S Zoq

I need a Intex vaccum part and I sent the picture of the part and you guys did not replay

I called about a simple part that has broken in my INTEX VACCUM CLEANER FOR ABOVE GROUND POOL, the part I am missing is the housing for the vaccum wheel,that is a plastic piece that broke and I suppose you have parts for sale, therefore I believe that my request is not beyond your resources. We already sent pictures, I guess theyre not much more to say! I do not have a receipt except a picture of purchase from eBay if that is not enough them I will have to request your manufacture phone number and try from another route, Thank you
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Preferred solution: I want the plastic part for my Intex vaccum wheel mounting! Please, or another vaccum for my INTEX ABOVR GROUND POOL.

Zaryiah Wgh

Warranty

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They do not honor warranty - buyer beware you are on your own. They do not honor warranty. Buyer beware.
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Loss:
$166
Pros:
  • Pool but it was defected
Cons:
  • All

Preferred solution: Full refund

User's recommendation: Avoid.

Gary N Wyv

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Verified Reviewer

Intex does not stand behind their products and customer service is a joke!

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Intex Recreation - Intex does not stand behind their products and customer service is a joke!
Updated by user Jul 27, 2023

Issue still u resolved. My initial warranty replacement is still in limbo as intex wants me to pay return shipping for them sending out a non usable damaged part. And for the “new” part I purchased from their website and paid $50 for expedited shipping to only receive...

Original review Jun 27, 2023
The have fulfilled my initial warranty claim 3x because they keep sending refurbished/damaged/unusable parts. This has been going on for a month and a half. As a result my pool water is neon green. They now will not send another part until I return the others they sent at my cost! Im not paying for their mistakes. So I decided to purchase the replacement part from them since the warranty claim wasnt working and stalled out. Intex sent me another refurbished/damaged/unusable part. Same as the warranty replacements. I know have a claim on that too but I have zero confidence I will get the new part and pd 2day shipping I purchased. My pool has been opened a little more than a week before Memorial Day and I havent been able to swim once. The pool water is A deep neon green and when the pump is on it shoots green water back into my pool. Per the pool store and a pool installation/service companies I consulted, I have to keep adding chlorine and keep the water circulating at a minimum to try and prevent more issues with my water. Im trying to salvage it as I had to have it delivered and it cost me $1500. So Im dumping about $50-$75 a week in water that wont get better all because I dont have a functioning part (6 way valve) from Intex. They have provided no solution to my problem and I received the new part that was also damaged last Friday. I do have a complaint with the BBB, but theres only so much they can do. Intex customer service is the worst! Located in a foreign country and none of the reps speak English. They cant transfer you to a supervisor and have no authority to help the customer at all. Just a bad experience with no resolution in site!
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Loss:
$2000
Cons:
  • Product reliability
  • Customer service

Preferred solution: The warranty claim fulfilled with a working part and a refund for the new part and 2 day shipping. I would also like to recoup some of my money I’m dumping into chemicals but I realize that may just be “the cost of doing business with Intex”!!

User's recommendation: Don’t buy an Intex pool or any of their products

Arlene K Eeh

Ask a question I found the piece that I was looking for I don't like you calling me a pissed customer I was only asking a question

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I was only asking if you had the part that I need l don't like being called a pissed customer lt wasn't nice
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Preferred solution: Apology

Susie C Xuw

Filled out form about an air mattress. Wouldn’t let me add phone # or send it

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Intex Recreation - Filled out form about an air mattress. Wouldn’t let me add phone # or send it
My statement is, I replaced my aero queen air mattress (10 years before it leaked) with a queen Intex Dura-beam airbed advantage. My husband made a platform to get it off the floor. When I put the Intex queen mattress on the platform its 8 smaller than the queen aero bed. Maybe the wrong size was put in the box. I cant believe its that much smaller. Am I right ?
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Preferred solution: I want a bed that’s all queen size. It’s the size of a full bed not a queen

Ritesh L Ihp

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Verified Reviewer

Waste on product

Intex Recreation - Waste on product
Dura beam deluxe comfort plus raised air bed its a waste time for that with you guys selling in Walmart, which is making me mad to return it. Theres a defect.
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Loss:
$85
Pros:
  • It gets flattened every 4 hours
Cons:
  • Waste time product

Preferred solution: Full refund

User's recommendation: Not to buy the product at all

Lilly Fnz

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Verified Reviewer
| map-marker Washington, District Of Columbia

Zx300 pool cleaner

The pool cleaner is not hooking up to summer waves pool and customer service doesnt have answers the man was rude.
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Stratton Fef

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Verified Reviewer
| map-marker Rochester, New York

Bad air matress

Intex Recreation - Bad air matress
we traded this in 2 times and we're done I want my money back. 585448**** can you call us soon we need the money back asap
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User's recommendation: Don't buy the in-text air matress

Herve Fqx

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Verified Reviewer
| map-marker San Antonio, Texas

Just got through talking to a representative while trying to find replacement parts for my hot tub. Even though it’s outdated she was still able to get the parts. Very friendly and helpful

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Found the replacement parts I needed through customer service. I was unsure of finding the parts after reading all the negative reviews regarding this company; but pleased with the results I received
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Anthonie Vzs

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Verified Reviewer
| map-marker Manteo, North Carolina

Because I've called several times about the same problem and nobody does anything or replaces my mattress so I've come to terms that I'm not going to ever buy another Intex product even though I have

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I would like to speak to someone in customer service I have purchased so many of your air mattresses and they last about a month. I just spent $100 on one it's lasted 2 months.
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David H Jxb

Swimming pool 18'x 48" upright bent

Need a replacement upright support for a 18x48 above ground pool. The pool has preformed great for us until this support bent. dwh3808@***.com
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Pros:
  • Great product

Preferred solution: Replacement parts

Anonymous
map-marker Sumner, Illinois

Dumb customer service rep.

Did not know about a dome solar heater for above ground pool. Kept me on hold for almost a half hour.
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User's recommendation: Don’t ever call Intex

Anonymous
map-marker Needville, Texas

A seam gave out when we where filling the pool

Was filling pull had about 7 thousand gallons of water when it happened, wolf like if someone could call me and will the company be sending a new liner to me, it is a 24x52 pool.
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Chavaun M

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Verified Reviewer
| map-marker Detroit, Michigan

Exchange the product for the right one

I purchased an air bed not realizing that it didnt have a pump. The product is not used at all. Can the product be exchanged for something with a pump or can a pump be sent or something. I would like to exchange it for a air bed with a pump. Im sorry for any inconvenience this may have caused. Thank You Im Chavaun
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User's recommendation: Make sure product has a built in pump

Lillian P Ijm

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Verified Reviewer

Air mattress constantly leaking

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Air mattress constantly leaking and we have to constantly fill it back up. Bought it for my son to sleep on and now I have to fill it up constantly through the night.
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Loss:
$60

Preferred solution: Full refund

User's recommendation: Do buy this bed

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