Bought the 20x48 ultra frame last July 11. Set it up this year after storing it correctly for the winter per their DVD.
Small rip at seam which we patched. Added more water only to have the seams continue to rip. Call Intex who wants to charge $1,000 for new liner. I paid $400 less than a year ago for the entire pool!!!
She basically said oh well! Never again will they get a dime of my money.
A company that can't even stand behind their own product less than a year in is no company I want to do any business with. For the record in case others have this issue we purchased an overlap liner and used tarp tie downs to hold it in place around the pool ($140) Definitely not a long term solution but hopefully get a couple more seasons out of this intex pool with out wasting $400+ and purchasing another liner from this crooked company.
Product or Service Mentioned: Intex Recreation Pool.
Reason of review: Damaged or defective.