Intex Recreation Phone Numbers and Emails

Toll-Free Number:

  • (800) 234-6839

Customer Service:

  • (310) 549-5400
  • (310) 549-8235
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Contact Information

Intex Recreation Website:

Intex Recreation Help Center:

Corporate Office Address:

Intex Recreation Corp.
P.O. Box 1440 1665 Hughes Way
Long Beach, California 90801-1440
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:30am - 5:00pm (PST)


Other Location:

4001 VIA ORO AVE,

Long Beach, California

90810, US

More contact details

Fax:

+1(310) 513-6905

Intex Recreation Rating Based on 272 Reviews

Rating details

1.6
more details
Customer service
Product or Service Quality
Price Affordability
Website

Rating stats

Rating trend

How Good is Intex Recreation's Customer Service?

Hurshel Yjv
Hurshel Yjv
Feels Satisfied | Aug 08, 2023

Poor customer service. You need people that know the product. I had to make 3 different orders in order to get what i needed.

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Missael Agp
Missael Agp
Feels Disappointed | Jun 02, 2023

The first time the representative was horrible didn't know what to do ask me the same question over and over again and he hung up on me had to call back the second person was absolutely helpful and knowledgeable thank him for me

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Tricia B Jfl
Tricia B Jfl
Feels Disappointed | Mar 27, 2023

I am still awaiting a call from a supervisor so I can’t fully answer that question

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Mellanie Ywk
Mellanie Ywk
Feels Disappointed | Mar 22, 2023

They said my part is no longer being sold that's why I wasn't very happy

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Summary of Intex Recreation Customer Service Calls

1.4K TOTAL
CALLS
04:10 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Intex Recreation?

Product/ Service Question:

  • “Intex hot tub leaking water and air”
  • “Intex 4 person bubble jet not working”
  • “Warranty”

Request for Information Question:

  • “Question about the pump”
  • “To find out what pump needed”
  • “Question about infatable spa”

Return/ Replace Question:

  • “Replacement parts”
  • “Need replacement bottom plate of zx300 vaccum for above ground pool”
  • “Replacement pool liner”

Shipping and Delivery Question:

  • “Wrong merchandise sent”
  • “Sent me the wrong order”
  • “I ordered a pool a year ago and I have never received it”

Staff Question:

  • “Faulty equipment. Customer service doesn't know anything about product. Very frustrating. It is left of to the customer to know what pieces to purchase. Very hard to understand the accents of customer service person.”
  • “Customer Service”
  • “I would like to speak to someone in customer service I have purchased so many of your air mattresses and they last about a month. I just spent $100 on one it's lasted 2 months.”

Website/ Application Question:

  • “Trying to order online unsuccessful”
  • “I found a website that has your pools for dirt cheap prices I can get a 20 x 52 for $95 is this legit”
  • “Item on website”

Activation/ Cancellation Question:

  • “Cancel order”
  • “I want to cancel the order because I bought the goods. Order Number: 42506”

Refund Question:

  • “Refund”
  • “Kayak refund”

Payments and Charges Question:

  • “I was ripped off twice paid for a pool was charged twice n never received my pool”
  • “They charged me for a pool and a hot tub and I never got”

Cards Question:

  • “I cannot get a pool paid for and sent and I have a master card”

Other Question:

  • “E90 code”
  • “Hole”
  • “Need pool cover for oval pool fourteen foot by seven foot”

About

Summary

Intex Recreation is characterized by the assortment line consisting of goods which have relation to water, like above ground pools, boats, swim gear. Besides, there are wetsets, airbed and furniture items. There are represented set and metal frame pools, oval, wood grain and ultra-frame pools. Moreover, the company distributes replacement parts and accessories such as in-home airbeds, lounging furniture, camping airbeds, boat accessories, pool centers, kids' pools and pool mats. Customers are offered video tutorials and online gallery which shows the way of using for each represented item. A line of featured items is represented by filter cartridges, pumps, maintenance kits and other products. Intex provides its client with the opportunity of online shopping. It can be contacted in Long Beach, California during the stated business hours.

Intex Recreation reviews and complaints

Intex Recreation is ranked 103 out of 314 in Pools, Spas and Plumbing Supplies category

Area Served

USA, Worldwide

Payment Methods

VISA

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