Intex Recreation
Reviews and Complaints
Customer service
Issues with my order
Defective hot tub unit
- Lack of understanding
- Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy
Unsatisfied customer
I purchased a metal frame pool and assembled it according to all the directions and videos. Filled it and woke up the next morning to a split in the side and several other areas around the outside of the pool that most likely would have split had the water not already begun to lower.
Contacted warranty thru email offering pictures and details. Warranty states it will replace or repair, but it must be returned for determination. This is fine. However, after the claim is made they want you to cut holes in the liner and return certain areas to make their determination.
I am not going to cut a pool I have no guarantee they will replace. Several hours on hold to be told it's their policy and there is nothing else they will do until I cut my pool and send them chunks of it...Horrible experience to say the least nothing that can be done.
User's recommendation: NO!!!!!NO!!!!!NO!!! DO NOT BUY FROM THIS COMPANY I gave one star because there were no negative stars to give
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service sucks.
- Cheap
- Customer service sucks
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use their products
Updates on my pool i ordered
User's recommendation: At this time I would say don't order from them.
Useless
Preferred solution: a call -
Need solution
Preferred solution: How to patch the air ring.
Sent moldy purespa tub and wrong size
Preferred solution: Let the company propose a solution
User's recommendation: Love the products, but customer service warehouse error
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave Not Received My Pool
Preferred solution: Deliver product or service ordered
Pump broke after 1 month
- Good pools
- Easy to use
- Durable
- Sloppy company poor poor poor customer service
- Getting my replacement parts in a timely matter
- Cannot get a response from the company
Preferred solution: Deliver product or service ordered
User's recommendation: Get everything in writing and make your claims immediately.
Wanting to know if Intex pool still have the 80% off summer flash sale on the 18ft. X 48in
I want to know how to drain your easy set pool
It’s all The easy set pool the $70 one I really like it I don’t really know how to drain it
- Good pools
- Enjoyable product
User's recommendation: Good product
My mattress is not correct
User's recommendation: Don’t buy this product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroke pump
Preferred solution: Locate problem
User's recommendation: Terrible
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