Anonymous
map-marker Queens, New York

Customer service

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I called like 6 times and and in all the calls I waited for more than an hour w noooooo answer at allllllll what a headache............
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Anonymous
map-marker Philadelphia, Pennsylvania

Issues with my order

Still have not received my pool I'm going to the better business bureau if I soon don't receive my merchendise or my money back my number 717601**** is my number my address to check on is110 w butler st mt holly pa 17065 I would like some kind of a response other then a email letting me know we're we are at with this situation
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Donna M Pvs

Defective hot tub unit

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Intex makes *** control units for their hot tubs. I received a replacement i til after 5 months . Now they want me to purchase a replacement for $256.00 that I only used for 2 months . Of course they are in China and useless .
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Loss:
$900
Cons:
  • Lack of understanding
  • Horrible customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy

Anonymous
map-marker Tuttle, Oklahoma

Unsatisfied customer

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I purchased a metal frame pool and assembled it according to all the directions and videos. Filled it and woke up the next morning to a split in the side and several other areas around the outside of the pool that most likely would have split had the water not already begun to lower.

Contacted warranty thru email offering pictures and details. Warranty states it will replace or repair, but it must be returned for determination. This is fine. However, after the claim is made they want you to cut holes in the liner and return certain areas to make their determination.

I am not going to cut a pool I have no guarantee they will replace. Several hours on hold to be told it's their policy and there is nothing else they will do until I cut my pool and send them chunks of it...Horrible experience to say the least nothing that can be done.

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User's recommendation: NO!!!!!NO!!!!!NO!!! DO NOT BUY FROM THIS COMPANY I gave one star because there were no negative stars to give

Randy L Zoo

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Verified Reviewer

Customer service sucks.

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Ordered a intex pool pump in November. It arrived and I opened it up checking for any damage, there was none. I stored it inside my house. 2 weeks ago I installed it. It ran 3 days. Customer service was no help. Had to order one from a different company. I'll never give intex another penny of my money
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Loss:
$700
Pros:
  • Cheap
Cons:
  • Customer service sucks

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use their products

Anonymous
map-marker Portland, Oregon

Updates on my pool i ordered

I HAVE not been able to get ahold of someone for my pool order I have been poor but on hold for over an hour, I have tried several times, ordered the pool on June. Went on web site and it says it no longer exists. Just want some answers or my money back.
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User's recommendation: At this time I would say don't order from them.

paul b Pmp

Useless

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Trying to set up an account to buy their product is impossible as NOBODY EVER ANSWERS THE DAMM PHONE nor do they reply to emails .. are they still in business???
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Preferred solution: a call -

Shatima Cpg

Need solution

Need to know if you have a system to repair slow leak in the ring. It's been fine for months and now has a slow leak in the air ring.4'x15' pool. This is my second pool. The first had a factory defect. Looks like a small air bubble weakened the plastic. I spent a year trying to patch it, finally had to get rid of it. Because the pandemic and a shortage, the second pool cost me almost $800. Now I have another slow leak.
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Loss:
$800

Preferred solution: How to patch the air ring.

Linda V Xtl

Sent moldy purespa tub and wrong size

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Still waiting for my original 4 person. Love the product, this was a warehouse error and moldy product ,
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Preferred solution: Let the company propose a solution

User's recommendation: Love the products, but customer service warehouse error

Eunice W Dee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Have Not Received My Pool

Not getting my orders and they took the payments out of my account.said it would be here 5/22/21 and still haven't received ithem
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Loss:
$99

Preferred solution: Deliver product or service ordered

Mark I

Pump broke after 1 month

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Last Summer we purchased the Intex Easy Set pool. The pool itself was great and, when working, the pump helped keep the water clean. However, the pump broke after just 1 month and I never received the replacement. I called last week (4/28/2021) and, after several attempts, finally reached a person. Even though the rep did not speak very good English, I was told that I would get a new pump at no charge since it was under the warranty. Yesterday, I received a notification that I am not eligible because my claim was not made in the time allotted. noit
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Loss:
$55
Pros:
  • Good pools
  • Easy to use
  • Durable
Cons:
  • Sloppy company poor poor poor customer service
  • Getting my replacement parts in a timely matter
  • Cannot get a response from the company

Preferred solution: Deliver product or service ordered

User's recommendation: Get everything in writing and make your claims immediately.

Dwayne H Wmd

Wanting to know if Intex pool still have the 80% off summer flash sale on the 18ft. X 48in

Wanting to know About 80% off on 18ft. X 48in above ground pool. The summer flash sale. Before the pool expired
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Aiden M Cda
map-marker Cook, Minnesota

I want to know how to drain your easy set pool

Updated by user Jun 10, 2021

It’s all The easy set pool the $70 one I really like it I don’t really know how to drain it

Original review Jun 10, 2021
Your pool is great its just that it doesnt come with a mat and he doesnt have extractions so I dont know how to drain the pool
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Pros:
  • Good pools
  • Enjoyable product

User's recommendation: Good product

Anonymous
map-marker Columbus, Ohio

My mattress is not correct

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Intex Recreation - My mattress is not correct
My air mattress has a lump in it as big as a person and you cannot sleep comfortably on it and I was told Intex will not replace it
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User's recommendation: Don’t buy this product

Brandon I Pfn

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Verified Reviewer

Broke pump

Left message Nobody ever called me back about my pump , hard to get in touch with anyone or find parts
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Preferred solution: Locate problem

User's recommendation: Terrible

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