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1.5 Based on 42 reviews
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I bought an Intex air mattress with pump through Amazon and it worked for 2 weeks before being completely unusable. Only used by 1 person weighing 175 lbs. Won't hold enough air to get through one night, you end up on the hard floor after a couple hours. There are no holes, just the seams stretch out and start leaking with no way to repair it. When I called Intex they say some of the air mattresses have warranties and some don't. Mine of course... Read more

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Called to get some replacement parts for the pump...could not understand the lady on the phone even with he spelling the words...was so flustered i just hung up...

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I am extremely upset. I purchased an Intex pool with a saltwater pump. It was in operation for less than 2 months before the pump broke. I contacted Intex and the woman barely spoke English and hung up on me 4 times. Finally, I had Leslie's Pools call them and explain that the pump was a bad pump. I filled out a warranty claim. A week later I called Intex to inquire about the claim and the same lady said the pumps are not in stock right now and... Read more

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Intex Recreation - DO NOT BUY INTEX ULTRA FRAME POOL
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Purchased the Ultra frame after reading good reviews on Amazon (purchased directly from Intex). We went above and beyond w/ preparing the site b/c we planned to build a deck around the pool. We graded, compacted, added stone for extra ground strength, added sand and installed drains so the area would be become excessively wet. We installed the pool and confirm it was level and supported extremely well. Next we added a concrete wall and... Read more

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I would not recommend buying Intex products or any company that manufactures in China, and DOES NOT provide a service center in the US. I received a Queen size air mattress from Intex as a gift a couple of years ago, and it never worked. We thought it was a hole in the plastic, turns out it is where the air valve connects to the plastic. The customer service person was rude and told me they will not stand by the product because it is past the... Read more

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I bought a brand new Intex pool paying nearly a thousand dollars for the pool, salt generator, and skimmer equipment on March 22, 2016 at Walmart.com. I did not receive the product until April 1 and did not set up the pool until the end of May. The other day I noticed a tear in the liner along one of the seams at along the top area where the metal frame holds the liner. When I contacted Intex via email about the problem they informed me I was... Read more

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We purchased an Easy Set Pool last spring, used it three months and stored it away dry and in an indoor location. Put it up this spring only to find it was a colander. After discovering the condition of the pool. We decided to contact Intex to see if there was a recall on this product. Feeling we had taken the utmost care of the pool we saw no reason other than poor manufacturing as to the reason it would be falling apart already. We were hoping... Read more

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Brand new pool unit installed for 2 days. The pump quit at the end of 2 days. I called what they call customer service. Did not speak English asked me to repeat 20 times. My cost to have an electrician to look at a possible faulty electrical protection device. I asked for someone that speaks better English. Location China all the same. They can have a new pump shipped to me in 14-20 days. End of summer. Never will I purchase from this company... Read more

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Horrible false information, ruined my daughters bday. We ordered the pool for 2 day rush delivery on a tuesday and i needed it for saturday. I didnt receive any shipping info so i called and was informed that the pool wont be here until monday. The rep barely spoke english so i couldnt understand her and when i asked to speak with a manager she said there wasnt anyone else to talk to. Do not deal with this companies non sense. Just a warning in... Read more

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We have brought 3 of theijr swimming pools. And two of them we never used. I tryed to get a replacement part for the frist one witch was a leg. To no good. And the second one I have called and email email customer service about it. Then wrote the BBB WHO CONCENT THEM for me. They want me call customer service again. Well someone need to look into this company !

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