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Bought a intex ultra frame 15 by 48 pool in may 2017 and it is now September 2017 and we have no pool. Very bad customer service. Pool seams had holes in them 9 weeks after purchase, I called there customer service and they would replace since it was still under 90 day...
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1.2
I didn't like
  • Poor quality
  • Repeating myself over and over
  • Defective product
#1095895
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Intex sucks! We kept getting an error E-90... ..........no heat and no filteration was working on our intex hot tub spa at all!...They want that 290.00 for a new control base..when its a 5 cent plastic or possible ceramic shaft that kept breaking. You turn the whole...
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#1077218
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Bought the 20x48 ultra frame last July 11. Set it up this year after storing it correctly for the winter per their DVD. Small rip at seam which we patched. Added more water only to have the seams continue to rip. Call Intex who wants to charge $1,000 for new liner. I...
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1.7
#1069648
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Intex Recreation - Intex Dangerous Non-Platform Pool Ladders

Intex Recreation
#1078241
1.0
Details
Intex removed the platform from the top of their pool ladders to save money. Now the ladders are so dangerous that it is actually safer to jump from the top than to turn and climb down. Falling through the center is a HUGE issue and Intex could careless.
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Intex Recreation - *** product HORRIBLE customer service

Intex Recreation
#1077149
1.0
Details
Intex PURESPA. This piece of *** ha been nothing but a pain in the *** since day one. CONSTANTLY showing error code 95 which apparently is an airflow filter/heater issue. It's been AWFUL. The thing has NEVER worked properly and Walmart doesn't want it back and Intex customer service is absolute ***. DO NOT WASTE A PENNY IN THEIR PRODUCTS.
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Intex Recreation - Salt generator

Intex Recreation
#1066652
Had the salt generate 1 and a half seasons so called the company and first lady I talked to told it was still under warranty.had receitp.but needed model #.got it and called back and was told by another lady it was still under warranty but the plates I needed that they told me I needed wasn't under warranty And yes pissed about that.
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Intex Recreation - Intex hot tub

Intex Recreation
#1063878
1.0
Details
2 months after spending $600.00 on a hot heater went out seams busted and the hoses busted tried to talk to intex and I just kept get put off it went on for over a year then after that they said warranty is only good for a year was not going to help
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On your box it shows the whole gator but when you get it out of box they have all the warning signs all over the tail. This make the toy unacceptable. Who wants to see this on the top while your in a pool. Don't you think it would be better on the bottom side? Also the...
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#1063038
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I have never written a complaint due to my skeptical view that anything will ever be done. However, I'm disappointed with last year's new round octagon design of the fast set up pool. The pump seemed to have been improved and I therefore assumed the new octagon design...
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2.8
#1060538
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Intex PureSpa Plus Bubble Massage Set, Blue/White The worst customer service ever!! Just talk to the rudest and most obnoxious individual ever. Her name was Jackie , or that's how she presented herself.. No such person should ever be involved with customer service.. I...
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Anonymous
Anonymous

Horrible customer service

3.8
#1037530
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Bought a Spa tub last fall and the internal supports failed within a year. This however is not the biggest problem! Called customer service they took their sweet *** time to process claim after "cut outs" and copies of receipt/shipping slip were sent in. Recieved new...
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2.4
#972728
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I will never purchase another Intex product again. Intex bubble spa control base had a fatal error and was replaced free of charge. Replacement base lasted 5 months and now the replacement base is inoperable. I called intex and was told that I would have to buy a new...
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2.0
#967685
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I bought an Intex air mattress with pump through Amazon and it worked for 2 weeks before being completely unusable. Only used by 1 person weighing 175 lbs. Won't hold enough air to get through one night, you end up on the hard floor after a couple hours. There are no...
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Anonymous
Anonymous

I totally get it. Mine has a warranty same situation... leaking. BUT I can air it and it will stayed aired up for a few hours then I have to pump it again. They want me to cut...

1.1
I didn't like
  • Warranty service
  • Poor quality
#912142
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I am extremely upset. I purchased an Intex pool with a saltwater pump. It was in operation for less than 2 months before the pump broke. I contacted Intex and the woman barely spoke English and hung up on me 4 times. Finally, I had Leslie's Pools call them and explain...
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Anonymous
Anonymous

Go to the bbb on them and file a complaint. somebody has to do something about this aweful company!

2.0
#897999
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