I recently had to purchase 2 air mattresses due to being a victim of hurricane Irma in Florida after losing almost all I owned where myself and my 2year old daughter were living. The first air mattress somehow popped from the inside and lumped nearly half the bed up...Read more
I purchased the Intex hot tub/pool combo. It arrived for the 4th of July weekend and the control base stopped working by Labor day weekend. Intex had me file a claim however, they never contacted me. I had to call them. They said they are sending another unit but, it...Read more
Bought a intex ultra frame 15 by 48 pool in may 2017 and it is now September 2017 and we have no pool. Very bad customer service. Pool seams had holes in them 9 weeks after purchase, I called there customer service and they would replace since it was still under 90 day...Read more
Intex Recreation - Warranty/malfunction within 2 months of buying
Bought the hot tub spa, had an issue, called to warranty as it had been less than 2 months of having it. They stated warranty was voided on my part ,but would not give proof in the way of a manual and denied claim. Fixed ourselves now e95 code. Going to buy a different brand with better ratings. Customer service was awful and could not tell me what page of the manual stated their claim. Awful!!
Intex Recreation - Intex Dangerous Non-Platform Pool Ladders
Intex removed the platform from the top of their pool ladders to save money. Now the ladders are so dangerous that it is actually safer to jump from the top than to turn and climb down. Falling through the center is a HUGE issue and Intex could careless.
Intex Recreation - *** product HORRIBLE customer service
Intex PURESPA. This piece of *** ha been nothing but a pain in the *** since day one. CONSTANTLY showing error code 95 which apparently is an airflow filter/heater issue. It's been AWFUL. The thing has NEVER worked properly and Walmart doesn't want it back and Intex customer service is absolute ***. DO NOT WASTE A PENNY IN THEIR PRODUCTS.
Intex Recreation - Salt generator
Had the salt generate 1 and a half seasons so called the company and first lady I talked to told it was still under warranty.had receitp.but needed model #.got it and called back and was told by another lady it was still under warranty but the plates I needed that they told me I needed wasn't under warranty And yes pissed about that.
Intex sucks! We kept getting an error E-90... ..........no heat and no filteration was working on our intex hot tub spa at all!...They want that 290.00 for a new control base..when its a 5 cent plastic or possible ceramic shaft that kept breaking. You turn the whole...Read more
Bought the 20x48 ultra frame last July 11. Set it up this year after storing it correctly for the winter per their DVD. Small rip at seam which we patched. Added more water only to have the seams continue to rip. Call Intex who wants to charge $1,000 for new liner. I...Read more
On your box it shows the whole gator but when you get it out of box they have all the warning signs all over the tail. This make the toy unacceptable. Who wants to see this on the top while your in a pool. Don't you think it would be better on the bottom side? Also the...Read more
I have never written a complaint due to my skeptical view that anything will ever be done. However, I'm disappointed with last year's new round octagon design of the fast set up pool. The pump seemed to have been improved and I therefore assumed the new octagon design...Read more
Intex PureSpa Plus Bubble Massage Set, Blue/White The worst customer service ever!! Just talk to the rudest and most obnoxious individual ever. Her name was Jackie , or that's how she presented herself.. No such person should ever be involved with customer service.. I...Read more
Bought a Spa tub last fall and the internal supports failed within a year. This however is not the biggest problem! Called customer service they took their sweet *** time to process claim after "cut outs" and copies of receipt/shipping slip were sent in. Recieved new...Read more
I will never purchase another Intex product again. Intex bubble spa control base had a fatal error and was replaced free of charge. Replacement base lasted 5 months and now the replacement base is inoperable. I called intex and was told that I would have to buy a new...Read more
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